Frequently Asked Questions

NextGen Restaurant is a Restaurant Management System designed to help restaurants manage operations from a single platform. It combines Order Management, Billing, Kitchen Operations, QR Ordering, Inventory Management, Customer Management, Reporting & Analytics, and Multi-Branch Operations into one integrated solution.

NextGen Restaurant is suitable for Cafés, Restaurants, Fast Casual Restaurants, Food Courts, Cloud Kitchens, Restaurant Chains, and Hospitality Groups.

No. NextGen Restaurant is an operational platform, not just a billing system. In addition to billing, it includes Kitchen Management, Inventory Tracking, Staff Management, Customer Engagement, Reporting, and Multi-Branch Governance.

NextGen Restaurant currently supports Nepal and India. Additional regions may be supported in the future.

Yes. NextGen Restaurant offers a 30-day free trial for qualifying businesses.

Yes. Businesses can upgrade from Basic to Professional to Enterprise as operational requirements grow.

Enterprise customers may request Custom Workflows, Custom Reports, Custom Integrations, and Specialized Operational Features.

Yes. A single bill can be paid using multiple payment methods (e.g., Cash + QR). Bills can also be split using Equal Split or Custom Split.

Yes. NextGen Restaurant includes customer credit tracking and customer wallet capabilities.

KOT stands for Kitchen Order Ticket, automatically sending orders to the kitchen for preparation. KDS stands for Kitchen Display System, displaying orders digitally on kitchen screens instead of printed tickets.

Yes. Menu items can be routed to specific stations such as Grill, Beverage, Bakery, Dessert, or Custom Stations.

Yes. Customers can scan QR codes to view menus digitally and place orders directly from their devices.

Yes. Customers can submit requests for Water, Bill, Staff Assistance, Cleaning, and custom requests.

Inventory management is available in Professional and Enterprise plans, tracking Current Stock, Movements, Adjustments, and Usage.

Yes. Businesses can manage inventory across multiple storage locations and manage suppliers (available in Pro and Enterprise).

Yes. NextGen Restaurant includes Role-Based Access Control (RBAC). Enterprise plans also include Attribute-Based Access Control (ABAC).

Professional and Enterprise plans support offline operations. When connectivity is restored, data automatically synchronizes with zero data loss.

Yes. Open API access is available for supported plans, and Enterprise plans support webhook integrations.